Customer Care
What is our complaint policy?
Mirror Image Access Australia Pty Limited is a global provider of mobile content and mobile content technology. Our aim is to provide the highest level of customer service and customer support, which includes the handling of customer complaints.
MIA’s Complaint Process
MIA provides a dedicated group of trained customer service and support staff to ensure your call is facilitated and addressed on a 1st call resolution basis.
Our call centre hours of operation are between 9am - 6pm, Monday to Friday. Outside of these hours a friendly team of customer service staff are available to answer your call, take down your information, and assign a Customer Support representative to tend to your queries,
MIA can be contacted by;
Within Australia: 1300 724 406
Overseas: +61 2 9925 8894
MIA's Complaint Escalation Process
If you are not happy with the outcome of a call or resolution, or regarding a customer service representative, you can escalate your query to MIA’s Compliance Manager for a review of your case.
When contacting MIA's Compliance Manager, you must have established communication prior with a Customer support representative to ensure all your information has been captured on file.
MIA's Compliance Manager can be contacted via the below methods of correspondence
Email: compliance@miainternational.com
Snail Mail: Compliance Manager
C/O MIA International
Level 2 221 Miller Street
North Sydney
2060
Your Details
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Your Handset Model *
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Your Service Provider *
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Country *
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For phone assistance please call: 1300 724 406
Please note Helpdesk hours are open from Monday to Sunday, 9am to 6pm AEST.